CallGuide Agent’s main window

Below is an overview of the main window in CallGuide Agent. How the window looks on your screen depends e.g. on your access rights, computer settings, which contact media you are handling, as well as your own choice of quick buttons. The various fields and button are here described briefly.

Open Main menu to get access to e.g.

Status and time in: Paused, Call, Chat, Email, or Wrap-up. Can also be an Activity, with extra info seen by holding your mouse pointer over the area.

Title bar with organisation area, user name and extension number.

Select Activity, i.e. a reason for absence, set at pausing or logging out.
See Attendant message - set an activity.

Select which six small quick-select buttons you want to see, as described inSelect buttons for the most used function.

Open/close Queue status window. See Basics about Queue status window
Below is the icon for View/hide Support functions area.

Select Custom Work level. See Basics about custom work levels

View details about parked contacts and contacts in progress.
Here with ongoing oncoming call and enquiry call. See Bascis about Contacts in progress.

Action buttons with different functions depending on the mode CallGuide Agent is in, such as current status, which kind of contact being processed etc. The text on the eight buttons describes their current function, as e.g. Activate to start receiving contacts.